Privacy Policy

Effective Date:  1 January 2024

Silver Compass Tours (“we”, “us”, or “our”) values the privacy of our customers and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website silvercompasstours.co.za, use our services, or interact with us in connection with our travel and cruise arrangements to Croatia.

Collection of Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register on our website or book travel services.
• Participate in our promotions or competitions.
• Contact us via email, telephone, or other communication channels.

The types of personal information we may collect include, but are not limited to:

• Full name, email address, phone number, and postal address.
• Passport details, dietary preferences, and health-related information for travel arrangements.
• Payment information, such as credit/debit card numbers or bank account details.

Use of Personal Information

Your personal information is used to:

• Process and manage your bookings for travel and cruise services.
• Communicate with you about your bookings or other inquiries.
• Improve our services and website based on your feedback.
• Send you promotional information, with your consent.

Disclosure of Personal Information

We may share your personal information with:

• Travel service providers, such as airlines, hotels, and cruise operators, to fulfill your travel arrangements.
• Payment processors for secure payment transactions.
• Law enforcement or regulatory agencies, if required by law.

We will not sell, rent, or lease your personal information to third parties.

Security of Personal Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet-based site can be 100% secure, so we cannot guarantee the absolute security of your information.

Your Rights Under POPIA

Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request the correction of inaccurate or outdated personal information.
• Object to the processing of your personal information.
• Request the deletion of your personal information, subject to legal and operational constraints.

To exercise any of these rights, please contact us at hello@silvercompasstours.co.za

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the new policy on our website or by other means of communication.

Contact Us

If you have any questions about this Privacy Policy or our handling of your personal information, please contact us at:

Silver Compass Tours
hello@silvercompasstours.co.za
Telephone number :087 8222 405